Who we are
Glenn Duffus and Sue Duffus (ABN 31 458 312 096) trading as Glenn Duffus Photography. Our website is https://gdphoto.com.au and postal address is 17 Wild Street Maroubra NSW 2035. Australia.
By accessing this website, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
What information is collected, and why?
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
How is the information used?
Non-personally identifiable information (non-PII) is collected to allow us to analyse how our website is used and to improve the content and service the website provides.
Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.
Glenn Duffus Photography owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, email correspondence, or to provide marketing information about promotions, new services, or important website changes. Glenn Duffus Photography may share this information with their suppliers for the specific purpose of fulfilling an order.
Are ‘cookies’ used on the website?
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.
How is Personally Identifiable Information safeguarded?
Glenn Duffus Photography utilises industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information.
Who on your team has access?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information such as what was purchased, when it was purchased and where it should be sent, and
Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
We accept payments via Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. We do not store or have access to your credit card details.
Please visit Stripe for more details.
We keep contact form submissions for customer service purposes but do not use the information submitted through them for marketing purposes.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example print suppliers.
Where we send your data
All data collected through our website is stored on our web hosting service by WP Engine. We are governed by their privacy and security policies. Visitor comments may be checked through an automated spam detection service.
Links to other websites
Glenn Duffus Photography website may contain links to other internet websites. Glenn Duffus Photography neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Glenn Duffus Photography websites.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Maintaining the quality of your personal information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.
How to opt out of correspondence
Based on the information a user has provided, Glenn Duffus Photography may send email correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.